Dubai - United Arab Emirates
Flat G-01 Wasl Building R-434, Muhaisnah-4 Dubai - UAE
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Client Overview
AL-Tuaam is a premier catering services and event planning company specializing in corporate events, weddings, and social gatherings. To enhance operational efficiency and customer management, AL-Tuaam required a custom CRM system that could handle invoicing, event coordination, customer relationships, and staff management—all in one centralized platform.
Challenges
- Manual invoicing processes leading to delays and errors.
- Lack of centralized customer database and communication logs.
- Difficulty in tracking event progress and task assignments.
- No integrated platform to manage kitchen and staff coordination.
Solution
We developed a web-based invoicing CRM tailored to AL-Tuaam’s unique needs. The platform features:
- Invoice generation with auto-calculation of taxes, discounts, and service charges.
- Client and event database management with filtering and search capabilities.
- Real-time staff assignment dashboard with task tracking.
- Kitchen module for menu planning and ingredient tracking.
- Automated email alerts for due payments and upcoming events.
Key Modules
- Invoice Module: Create, send, and track invoices with secure PDF export.
- Customer CRM: Manage client info, past events, preferences, and payment status.
- Staff Dashboard: Assign chefs, waiters, and logistics staff to events.
- Kitchen Planner: Customize menus and monitor kitchen stock levels.
- Reports & Analytics: Monthly revenue, expenses, and performance tracking.
Technologies Used
- Frontend: HTML5, CSS3, Bootstrap, JavaScript
- Backend: PHP (Core PHP with MVC structure)
- Database: MySQL
- Security: Admin login authentication, CSRF protection
Impact
- 60% faster invoice generation
- 70% reduction in miscommunication
- 100% event and staff tracking in one place
- Improved cash flow and client satisfaction